1 working time

Every workday, 8:30----17:30

2 contact us

Tel:86-21-68536933*604/603
Fax:86-21-58219273
E-mail:Service@kayang.com.cn

3 General steps

• Customers can deliver the system problems to the service center directly through fax, telephone or e-mail.
• The service center will collect the relative information about the problem and record the consulting call.
• The service center will solve the problem and try to offer a way as soon as possible. If we can not reply at once, we will figure out a priority level towards this problem, and offer the corresponding support based on this level as soon as possible
• Once we have figured out the disposal towards the problem, we will inform the customer immediately and report honestly. We will support the customers through telephone, e-mail, online-service, and also offer the long-distance dial-up service and even drop in the customers directly.

4 preparation of the first steps

• Write down your companys name, your name and the way for contact.
• Please record the detail scene when the problem happened.

5 priority level

• Emergent
  customers can not operate the system and the time is limited.
• Comparatively
  emergent, customers allow a week to solve the problem.
• General
  Customers allow more than a week to solve the problem.

6 re-visit and litigating

our company will call you back for the idea and suggestion towards employees who deal with after-sale service. If you are not satisfied, you can litigate to us through telephone. We will reply you in the shortest time, thus making sure that you can receive the efficiently high-quality service.
Litigating Tel86-21-68536933*888
Feedback we will ask you for your ideas and suggestions towards our service a week after the technical service has been finished every time.